Integrations
Connect 24CallDesk to your existing tools
Your Tools, Connected
24CallDesk integrates with your existing tools—calendars, CRMs, marketing platforms, and thousands more through Zapier. Data flows both ways: customer context from your CRM enriches conversations, and call outcomes sync back automatically.
What Integration Enables
Smarter conversations. When the AI knows a customer's CRM record, it can greet them with awareness of their history—what they've purchased, what issues they've had, what conversations you've had before. The caller feels recognized, not anonymous.
Automated follow-through. When an appointment is booked during a call, it appears in your calendar immediately. When a lead expresses interest, your sales team gets a Slack notification with the full context. When a call ends, notes sync to your CRM without anyone typing anything.
Unified data. Every call, text, and interaction gets logged in your existing systems. You're not creating another data silo—you're feeding the ones you already have.
Native Integrations
These are deep, purpose-built connections with full functionality:
Google Calendar
Two-way sync for appointments and availability. The AI knows when you're free and books directly into your calendar.
Zapier
Connect to 8,000+ apps without code. Trigger workflows when calls happen, leads qualify, or appointments book.
Webhooks
Build custom integrations. Real-time HTTP callbacks for every event in 24CallDesk.
Quick Connect Apps
One-click setup for popular tools:
| App | What Connects |
|---|---|
| Google Calendar | Appointment sync, availability checking |
| Microsoft 365 | Calendar and contact sync |
| Calendly | Book through your Calendly links during calls |
| HubSpot | CRM sync, contact enrichment, deal tracking |
| Salesforce | Lead and contact management, opportunity updates |
| Slack | Real-time notifications for calls, bookings, and events |
Common Workflows
Lead Capture to Close
A call comes in from a potential customer. The AI qualifies interest, books a follow-up appointment, and the workflow kicks off automatically: lead data syncs to your CRM with full call notes, your sales team gets a Slack notification with context, and a follow-up task appears in your project management tool. By the time your salesperson sees the notification, they have everything they need.
Appointment Lifecycle
When an appointment is booked during a call, it syncs to Google Calendar immediately. A confirmation email goes out through Mailchimp. The appointment appears in your tracking spreadsheet. Twenty-four hours before, 24CallDesk sends a personalized reminder. If the customer needs to reschedule, the AI handles it and updates all systems automatically.
Customer Recognition
Before the AI answers a call, it pulls the customer's record from your CRM. Purchase history, previous issues, past conversations—all available to personalize the interaction. When the call ends, notes and outcomes sync back to the CRM. Your team always has the full picture, and customers always feel like they're talking to someone who knows them.
Developer Tools
For custom integrations beyond what's pre-built, 24CallDesk provides webhooks that deliver real-time event notifications so your systems respond immediately. Our REST API is currently in development—let us know what functionality you need most.
Security
All integrations use OAuth 2.0 authentication where supported, with data encrypted in transit and at rest. Activity logs track every connection and data transfer. You can revoke any integration at any time, immediately terminating access. Your customer data stays protected across all connected systems.