Voice Agent

Your voice agent is the personality customers hear when they call. The voice, tone, and conversational style should feel like a natural extension of your brand—professional where you're professional, warm where you're warm, direct where you're direct. This is how you make automated communication feel intentional rather than generic.

Voice Selection

The voice your customers hear matters more than you might expect. A law firm and a surf shop shouldn't sound the same. We offer several voice options ranging from professional and authoritative to friendly and conversational, and you can adjust the speaking pace to match your typical caller profile.

Personality Settings

Fine-tune how your agent communicates:

Formality Level

Speaking Speed

Adjust the pace to match your customers:

• Slow: Ideal for complex services or elderly customers
• Normal: Works for most situations
• Fast: Good for quick transactions or younger audiences

Empathy Level

How emotionally responsive your agent should be:

• High: Acknowledges feelings, offers sympathy ("I'm so sorry to hear that...")
• Medium: Balanced acknowledgment
• Low: Focused, efficient, task-oriented

Conversation Rules

Define how your agent handles specific scenarios:

Greeting

Default: "Thank you for calling [Business Name], this is [Agent Name]. How can I help you today?"

Customize based on:

• Time of day ("Good morning" vs "Good evening")
• Caller ID (recognize returning customers)
• Current promotions or announcements

Information Guide

Add knowledge your agent should reference:

1. FAQs - Common questions and answers
2. Pricing - Service costs and packages
3. Hours - When you're open
4. Policies - Returns, cancellations, etc.

Guardrails

Set boundaries for your agent:

• Topics to avoid or redirect
• When to escalate to a human
• Competitor mentions
• Legal disclaimers

Testing Your Agent

Before going live:

1. Click Preview in voice settings
2. Listen to sample greetings
3. Make test calls to your number
4. Review transcripts and adjust

Advanced Configuration

For power users:

Custom Prompts

Write detailed instructions for complex scenarios:

When a customer asks about pricing:
1. First ask what service they're interested in
2. Confirm their location (prices vary)
3. Provide the quote and ask if they'd like to book

Intent Mapping

Map customer phrases to specific actions:

Dynamic Variables

Use live data in conversations:

• {{customer.name}} - Customer's name
• {{business.hours_today}} - Today's hours
• {{appointment.next}} - Next available slot