Privacy Policy

Introduction

At 24CallDesk (operated by Resident Labs, LLC), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-powered phone system and related services.

Information We Collect

Information You Provide

• Account information (name, email address, phone number)
• Business information (company name, industry, preferences)
• Payment information (processed securely through third-party payment processors)
• Communication preferences and settings

Information Collected Automatically

• Call data and recordings (when using our phone services)
• Usage data (features accessed, time spent, interactions)
• Device information (IP address, browser type, operating system)
• Log data and analytics

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Send you service-related communications
• Provide customer support and respond to your requests
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure data centers with physical security measures
• Employee training on data protection and privacy

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third parties who help us operate our business (e.g., payment processors, cloud hosting)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share your information

Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications
• Export your data in a portable format
• Object to certain processing of your data

To exercise these rights, please contact us at support@24calldesk.com

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Call recordings are typically retained for 90 days unless required otherwise by law or your specific business needs.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us: