A lead who books is worth 10 leads who say "I'll call back."

78% of leads go with the first business that books them. If you're sending callbacks to voicemail and waiting hours, you've already lost.

24CallDesk connects to your calendar and books appointments during the call — naturally, conversationally, instantly.

How It Works

During a call:

Customer: "Can I schedule an appointment?"
AI: "Absolutely! Let me check availability. I have openings
     tomorrow at 10am, 2pm, or Friday at 11am. Which works
     for you?"
Customer: "2pm tomorrow"
AI: "Perfect, I've got you down for 2pm tomorrow. You'll
     receive a confirmation text shortly. Is there anything
     else I can help with?"

The appointment appears in your calendar instantly.

Calendar Integrations

Native integration with Google Workspace:

Go to Inbound > Configure > Book Appointments
Click "Connect Google Calendar"
Authorize access
Select which calendars to use for availability

Two-way sync keeps everything updated.

Native integration with Microsoft:

Go to Inbound > Configure > Book Appointments
Click "Connect Microsoft 365"
Sign in with your Microsoft account
Grant calendar permissions

Works with personal and work accounts.

External booking tools also supported:

Calendly
Acuity Scheduling
Cal.com
Custom via API

AI can direct callers to your booking link.

Appointment Types

Define different appointment types:

Type	Duration	Buffer	Location
Consultation	30 min	15 min	Phone/Video
Service Call	2 hours	30 min	On-site
Follow-up	15 min	5 min	Phone

Each type has its own availability rules.

Availability Settings

Business Hours

Set when you're available:

Monday-Friday: 9am - 5pm
Saturday: 10am - 2pm
Sunday: Closed

Buffer Time

Add padding between appointments:

Before: Prep time
After: Wrap-up or travel

Lead Time

Minimum notice required:

Don't allow bookings less than 2 hours from now
Don't allow bookings more than 30 days out

Multiple Calendars

For teams:

Check availability across team members
Auto-assign based on specialty or availability
Round-robin distribution

Booking Experience

During Calls

The AI handles it naturally:

AI: "I'd love to get you scheduled. Let me check our
     calendar... I have Thursday at 3pm or Friday at
     10am available. What works better?"

Via SMS

After a call, or as a standalone:

"Ready to book? Here's my calendar: [booking link]
 Or reply with a day/time and I'll check availability."

Booking Link

Shareable link for self-service:

https://book.24calldesk.com/your-business

Embed on your website or share anywhere.

Confirmation & Reminders

Instant Confirmation

When booked:

SMS: "Confirmed! Your appointment with ABC Services:
      📅 Thursday, March 15 at 3pm
      📍 123 Main Street

      Add to calendar: [link]"

Reminder Sequence

Reduce no-shows:

Timing	Message
24 hours before	"Reminder: Appointment tomorrow at 3pm"
2 hours before	"See you soon! Your appointment is in 2 hours"
15 min before	"We're ready for you! Head over when you're ready"

Easy Rescheduling

Let customers adjust:

"Need to reschedule? Reply R and I'll find new times."

AI handles the rescheduling conversation.

Advanced Features

Qualification Before Booking

Ask questions first:

AI: "Before we book, I have a few quick questions.
     What type of service are you looking for?"
[Qualifies caller]
AI: "Great, I can definitely help with that. Let's find a time..."

Resource Scheduling

For businesses with limited resources:

Specific rooms or equipment
Particular staff members
Service-based routing

Waitlist

When fully booked:

AI: "I don't have availability this week, but I can add you
     to our waitlist. If something opens up, we'll contact
     you right away. Would you like that?"

Recurring Appointments

For ongoing services:

AI: "Would you like to schedule this as a recurring appointment?
     I can set you up for the same time every week or month."

Recurring appointments sync to your calendar and generate reminders automatically.

Metrics

Track booking performance:

Appointments booked via AI
Booking conversion rate
No-show rate
Rescheduling rate
Popular time slots