Self Storage Facilities
Every missed call is $1,500+ in annual revenue walking to your competitor
Storage shoppers call once. If you don't answer, they call the facility down the street.
The average renter stays 13 months = $1,500+ per inquiry. Can you afford to miss calls?
The Math
| Scenario | Impact |
|---|---|
| Missed calls per month | 50 |
| Conversion rate if answered | 15% |
| Average rental value (13 mo) | $1,500 |
| Monthly revenue recovered | $11,250 |
24CallDesk costs less than 2% of recovered revenue.
The Problem
Your staff is busy with on-site customers. Meanwhile:
- Calls go to voicemail — and callers go to competitors
- After-hours = closed — but shoppers search evenings and weekends
- Price shoppers tie up staff — for questions AI can handle
- Gate code requests interrupt — routine issues that don't need a human
The Solution
An AI that knows your facility as well as your best manager:
- Answers instantly, 24/7
- Knows live pricing and availability from your PMS
- Books reservations on the spot
- Handles gate codes, payment questions, access issues
- Escalates to staff only when needed
In Action
Pricing Inquiry:
Caller: "How much for a 10x10?"
AI: "Our 10x10 climate-controlled units are $129/month with
3 available. Standard 10x10s are $99/month with 7 available.
Would you like to reserve one?"After-Hours Booking:
Caller: "Do you have anything available this weekend?"
AI: "Yes! We have units from 5x5 to 10x30 for immediate move-in.
What size works for you? I can reserve it right now."
[Books reservation, sends confirmation]Account Service:
Caller: "I forgot my gate code."
AI: "I can help — can you verify your unit number and phone
number on file?"
[Verifies identity, provides code]Outbound Collections:
AI: "Hi, this is a courtesy call from SecureStore. Your payment
for unit 247 is past due. Would you like to pay now to
avoid a late fee?"
[Takes payment or sets up plan]PMS Integrations
Live data means accurate answers:
| System | Capability |
|---|---|
| SiteLink | Real-time inventory and pricing |
| storEDGE | Unit availability and reservations |
| Tenant Inc | Customer data and payments |
| Yardi | Enterprise storage management |
Single vs. Multi-Facility
| Single Facility | Multi-Facility Portfolio |
|---|---|
| 24/7 coverage — never miss a rental | Centralized management across locations |
| Staff focus on on-site customers | Consistent experience everywhere |
| Weekend/after-hours capture | Cross-sell to facilities with availability |
| Consistent answers every call | Portfolio-wide reporting |
Implementation
Connect Systems
- Property management software
- Payment processing
- Access control
Configure Knowledge
- Unit sizes and pricing
- Promotions and specials
- Access hours and policies
Go Live
- Start with after-hours, then expand
- Forward existing number or get new
- Monitor and optimize
Outbound Workflows
Answering calls is half the battle. Proactive outreach drives revenue:
Lead Follow-Up
Caller inquires about units → Doesn't reserve →
Day 1 (SMS): "Thanks for calling SecureStore! Still need
storage? Your quote: 10x10 @ $129/mo. Reserve: [link]"
Day 3 (AI Call): "Following up on your storage inquiry. I still
have that 10x10 available. Ready to reserve?"
Day 7 (SMS): "Limited offer: First month free on 6+ month rentals.
Expires Sunday. Reserve now: [link]"Payment Reminders & Collections
Payment due in 3 days →
(SMS): "Reminder: Your SecureStore payment of $129 is due in 3 days.
Pay now: [link]"
Payment 1 day overdue →
(SMS): "Your payment is past due. Pay now to avoid late fees: [link]"
Payment 7 days overdue →
(AI Call): "Hi, this is SecureStore calling about your past due
balance. Would you like to pay now or set up a plan?"
Payment 30 days overdue →
(SMS): "Final notice: Unit 247 lien process begins in 7 days.
Call us to resolve: [number]"Renewal & Upsell
6 months into rental →
(AI Call): "Hi, thanks for being a SecureStore customer! Quick
question: are you still happy with your unit size?
We have larger units available if you need more space."
Annual rental anniversary →
(SMS): "Happy storage anniversary! As a thank you, here's 20% off
any add-on: climate control, insurance, or 24-hour access."Win-Back (Past Tenants)
Tenant moves out →
Day 30 (SMS): "Miss having secure storage? We've got your old
unit size available. 1st month free to come back."
Day 60 (AI Call): "Checking in — need storage again? We'd love
to have you back. I can offer..."All automated. Your team handles on-site customers.
Why 24CallDesk for Storage
- Industry-specific — understands storage terminology
- Live PMS data — not static scripts
- Revenue-focused — optimized for booking conversions
- Human fallback — smooth handoff when needed
"We were losing 30-40 calls a week to voicemail. Now every call gets answered. Rentals are up 23% and my on-site staff can actually help customers in front of them."
— Regional Manager, 12-facility portfolio
Contact support@24calldesk.com for storage-specific pricing and integrations.