98% of texts are read within 3 minutes. Email sits unopened. Calls go to voicemail. But texts get through.

24CallDesk's SMS capabilities go beyond simple notifications—real conversations that book appointments, answer questions, and keep customers engaged.

Two-Way Conversations

Not just broadcast messages—real conversations:

Customer: "Hey, what time do you close today?"
AI: "Hi! We're open until 6pm today. Is there anything
     I can help you with before then?"
Customer: "Yeah can I book an appointment for tomorrow?"
AI: "Of course! I have availability at 10am, 2pm, and 4pm.
     Which works best for you?"
Customer: "2pm works"
AI: "Perfect, you're booked for tomorrow at 2pm. We'll send
     you a reminder in the morning. See you then!"

The AI handles the full conversation, not just keywords.

Messaging Features

Auto-Reply

Respond instantly when someone texts you:

Business hours acknowledgment
After-hours messages
Keyword triggers
Smart routing

Post-Call Follow-Up

Automatically text after calls:

"Thanks for calling ABC Services today! Here's a summary:
 - Scheduled: Technician visit Friday 10am
 - Quote: $250 for drain cleaning
 - Questions? Just reply to this text."

Appointment Reminders

Reduce no-shows with text reminders:

Day before: "Reminder: You have an appointment tomorrow at 2pm
             at 123 Main St. Reply C to confirm or R to reschedule."

1 hour before: "See you in an hour! Here's the address: [link to maps]"

Review Requests

Grow your online reputation:

"Thanks for choosing us! If you had a great experience,
 we'd love a review: [Google/Yelp link]

 Feedback? Reply here and we'll make it right."

Review requests are sent only to customers who had positive interactions, based on call sentiment.

Message Templates

Pre-Built Templates

Start with tested messages:

Appointment confirmation
Appointment reminder
Quote follow-up
Thank you message
Review request
Win-back offer

Custom Templates

Create your own with variables:

Hi [first_name],

Your [service_type] appointment is confirmed for
[appointment_date] at [appointment_time].

Questions? Reply here or call [business_phone].

A/B Testing

Test different messages:

Version A: "Reminder: Appointment tomorrow at 2pm"
Version B: "Don't forget! See you tomorrow at 2pm 😊"

Track which gets more confirmations.

Conversation Management

Unified Inbox

All text conversations in one place:

Filter by status (needs response, resolved, etc.)
Assign to team members
Add internal notes
View call history alongside texts

AI Suggestions

Get help responding:

Customer: "Do you offer financing?"
[AI suggests]: "Yes, we offer 12-month financing with approved credit.
                Would you like me to send you our financing application?"

Click to send or edit first.

Handoff to Human

When AI isn't enough:

Customer: "I'm really frustrated with my service."
AI: "I'm sorry to hear you're frustrated. Let me connect you
     with a manager who can help resolve this."
[Notifies staff, provides context]

Campaigns & Broadcasts

Bulk Messaging

Send to groups:

All contacts
Specific segments
Past customers
New leads

Scheduled Sends

Time messages for impact:

Appointment reminders (day before, hour before)
Promotional messages (Tuesday at 10am)
Re-engagement (30 days after last purchase)

Drip Sequences

Multi-message campaigns:

Day 0: "Thanks for your interest! Here's more info about..."
Day 3: "Have questions? Reply here anytime."
Day 7: "Ready to get started? Book your appointment: [link]"

Compliance

Opt-In/Opt-Out

Automatic handling:

STOP = immediate opt-out
START = re-opt-in
HELP = info message

We track:

When consent was given
How (web form, in-call, etc.)
Opt-out history

Carrier Compliance

Stay on the right side of carriers:

Proper sender registration
Rate limiting
Content filtering
10DLC compliance

All business SMS requires proper consent. We help you stay compliant.

Integration with Calls

SMS and voice work together:

During Calls

AI can offer to text information:

AI: "I can text you that link right now. Sound good?"
Customer: "Yes please"
AI: "Sent! You should have it in just a moment."

After Calls

Automatic follow-up:

Summary of what was discussed
Next steps or action items
Links to relevant resources
Booking confirmation