Healthcare Practices

Your front desk is overwhelmed. Phones ring while they're checking in patients, scheduling appointments, answering questions. Callers hang up and book with someone else.

The Math

24CallDesk costs a fraction of a front desk hire.

The Problem

Medical practices face unique phone challenges:

• High call volume: New patient inquiries, appointment requests, prescription refills, test result questions
• Complex scheduling: Different appointment types, multiple providers, varying durations
• After-hours demand: Patients search and call evenings and weekends
• Staff burnout: Front desk overwhelmed by routine questions
• HIPAA requirements: Every interaction must be compliant

Your staff shouldn't be choosing between the patient in front of them and the patient on the phone.

The Solution

An AI that answers like your best front desk person:

• 24/7 availability: Answer every call, day or night
• Smart scheduling: Books appointments based on provider availability and appointment type
• HIPAA compliant: Secure handling of patient information
• Prescription refills: Takes requests and routes to clinical staff
• Human handoff: Urgent situations transfer to on-call staff immediately

In Action

New Patient Inquiry:

Caller: "I'm looking for a new dentist. Do you take Blue Cross?"
AI: "Yes, we accept Blue Cross PPO and Blue Cross HMO. We're taking
     new patients. Would you like to schedule a new patient exam?
     Dr. Patel has availability Thursday at 10am or Friday at 2pm."

Appointment Scheduling:

Caller: "I need to schedule my annual physical."
AI: "Happy to help. I have openings with Dr. Nguyen next Tuesday
     at 9am, Wednesday at 3pm, or the following Monday at 11am.
     What works best for you?"
Caller: "Tuesday at 9am."
AI: "Perfect. I'll put you down for Tuesday, March 15th at 9am
     for your annual physical with Dr. Nguyen. You'll receive
     a confirmation text with any prep instructions. Is there
     anything else I can help with?"

Prescription Refill:

Caller: "I need to refill my blood pressure medication."
AI: "I can help with that. To verify your account, can you confirm
     your date of birth?"
[Verifies identity]
AI: "Thank you. I've sent a refill request to your pharmacy.
     If there are any issues, someone from our office will
     call you. Anything else?"

After-Hours Urgent:

Caller: "My child has a 104 fever and I don't know what to do."
AI: "That's concerning. Let me connect you with our on-call
     nurse right away. Please hold for just a moment."
[Transfers with context]

EHR and Practice Management Integrations

Real-time data means accurate answers:

Don't see your system? We integrate via API with most practice management platforms.

Specialty-Specific Configurations

Dental Practices

• Treatment type scheduling (cleaning, filling, crown)
• Insurance verification at booking
• New patient paperwork reminders
• Post-procedure follow-up

Medical Practices

• Provider-specific availability
• Appointment type routing (sick visit vs. physical)
• Lab result notification handling
• Referral coordination

Mental Health

• Sensitive conversation handling
• Crisis protocol with immediate escalation
• New patient intake over phone
• Recurring appointment scheduling

Specialty Clinics

• Complex scheduling with multiple providers
• Pre-procedure instruction delivery
• Follow-up appointment coordination
• Clinical trial inquiry handling

Outbound Workflows

Appointment Reminders

Reduce no-shows with personalized reminders:

24 hours before →
SMS: "Hi Sarah, this is Dr. Chen's office. Just a reminder about your
      appointment tomorrow at 2pm. Reply C to confirm or R to reschedule."

If no response by 6 hours before →
AI Call: "Hi Sarah, I'm calling from Dr. Chen's office to confirm your
         appointment tomorrow at 2pm. Will you be able to make it?"

Recall Campaigns

Bring patients back for preventive care:

6 months since last cleaning →
AI Call: "Hi John, this is Dr. Martinez's office. It's been about six
         months since your last cleaning, and we wanted to reach out
         to schedule your next visit. Do you have a moment?"

Post-Visit Follow-Up

Day after procedure →
AI Call: "Hi Michael, this is Dr. Lee's office checking in after your
         procedure yesterday. How are you feeling today? Any concerns
         I should note for the doctor?"

Wellness Reminders

Annual physical due →
SMS: "Hi Susan, our records show it's time for your annual physical.
      Would you like to schedule? Reply YES and I'll send available times."

HIPAA Compliance

24CallDesk is built for healthcare:

• Business Associate Agreements: We sign BAAs with all healthcare customers
• Encrypted communications: TLS 1.3 in transit, AES-256 at rest
• Access controls: Role-based permissions and audit logging
• Minimum necessary: AI collects only required information
• Secure integrations: HIPAA-compliant connections to your EHR

See our HIPAA Compliance page for full details.

Implementation

Why Healthcare Practices Choose 24CallDesk

• HIPAA compliant: Built for healthcare from the ground up
• EHR integration: Real-time scheduling, not disconnected systems
• Clinical escalation: Urgent situations handled appropriately
• Revenue recovery: Every answered call is potential patient value

"We were missing 30+ calls a week during our busiest hours. Now every call gets answered, new patient bookings are up 40%, and my front desk can actually focus on patients in the office."

— Practice Manager, Multi-provider family medicine clinic

Contact support@24calldesk.com for healthcare-specific pricing and EHR integration support.